FAQ’s

  • Why buy from The Log Shed?


    With the growing market of stoves and open fires and the mammoth rise in gas and oil prices, there are many companies now selling firewood. Here at The Log Shed, we pride ourselves on our excellent products and are a huge believers in ‘good old fashioned’ customer service. Our seasoned hardwood is thoroughly seasoned. This takes time, we do not rush it. Our strict quality standards do not fail. We carry huge stocks at all times and we do not run out. The Log Shed has expanded through word of mouth.

    Be careful when buying wood from other smaller companies after Christmas or towards the end of the season as this is often the time when suppliers have run out or quality is very poor and moisture levels very high if they have not seasoned properly.

  • Is your seasoned hardwood ready to burn?

    Yes, most definitely. At the home of The Log Shed we split our wood then store outside, in large wooden, covered boxes. This allows the wood to be protected from rain while allowing the air to circulate through the wood. All our seasoned hardwood is ‘seasoned’ for 24 months (2 years). All our seasoned wood is dried to an average of 20%.

  • What is kiln dried wood and what are the benefits?

    This is a common question. Kiln drying is a process the wood goes through. The wood is dried in a large kiln. The reason for kiln drying is to improve the overall quality of the wood providing you with a low moisture content of around 15%. This provides a clean burn with maximum heat output and therefore you are likely to use less wood. The kilns are wood fired so very Eco-friendly.

  • When is the best time to buy firewood?

    Whether you are buying Kiln dried or Seasoned hardwood from The Log Shed all our wood is ready for immediate burning. This can be bought any time of year to suit, however we do recommend you keep stocked up to avoid running out.

  • What weight is the wood?

    This is a common question, however you should never buy wood by weight. The wetter it is the heavier it is. We sell wood by volume. Kiln dried or seasoned hardwood is likely to produce twice as much heat as poorly seasoned wood and wood last you twice as long, therefore far better value.

  • What moisture content should I expect?

    Our kiln dried Ash is dried to an average of 15% moisture. Our ‘Seasoned Hardwood’ is dried to an average of 20%.

  • What size can I buy?

    Our standard log size is 9 inches which suits 90% of fires. We also offer Dumpy bags and Barrow bags with 6 inch logs for those who require smaller logs at an additional cost. If you require larger logs such as 12,15 or 18 inches please add this request in the comment section at check out or on the telephone.

  • What is the lead time for delivery?

    On receipt of your order we will call you within two working days to arrange a suitable time for delivery. Your delivery will be made within 3 days. We will always be as flexible as possible. All our vehicles leave our depots to maximum capacity making same day deliveries possible – this can not be guaranteed however we always strive to deliver a fast, efficient service.

  • How do I store my wood?

    The best way to store your firewood is outside, protected from rain water but open to the air. We have designed a unique Log Store which can be viewed on our website. The stores have a covered roof. The wooden sides have spaces in between each piece allowing the air to circulate and the wood to breathe. The stores are available in small, medium and large. We also offer a bespoke service where you can have a store made to measure. Please call for further details.

  • Are your prices inclusive of vat & delivery?

    All prices are inclusive of vat. We offer a free delivery service with 25 miles of our depots in Harrogate & Leeds. For large orders we can include delivery charges – please call for details. Please call for delivery charges if you are out of our area.

  • How can I place my order?

    Via our website www.thelogshed.com or via our telephone order line. If you require any advice on our products please call our friendly team on 01423 360212 and we will be delighted to discuss your requirements.

  • When will I receive my order?

    On receipt of your order we will call you within two working days to arrange a suitable time for delivery. Your delivery will be made within 2-5 days. We will always be as flexible as possible. All our vehicles leave our depots to maximum capacity making same day deliveries possible – this can’t be guaranteed however we always strive to deliver a fast, efficient service.